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Employment Opportunities

We’re growing, and that means there’s room for more compassionate hearts on our team! 🐾 Take a peek at our open roles. If one feels like a fit, we’d love to connect!

Customer Care Coordinator

Position Summary: Assist incoming and outgoing pets at The Heritage Humane Society (HHS) by implementing adoptions, fosters, transfers, return to owners, and admissions to the program. Support all aspects of Customer Care from HHS with a positive, can-do attitude. Warmly welcome guests, answer phones, and enhance the guest experience while ensuring that the processes are executed invitingly, following state and local laws, working extensively with the animal software database, and helping with marketing for lost and stray animals and those waiting to be adopted. Assist with the retail store, accepting donations, and assisting community members. Talk to guests and find ways to improve their adoption experience with additional services, including education, retail, and more.

Read more about this position and the job responsibilities online here.

To Apply: Email your resume, cover letter, and salary requirements to [email protected]. Open until filled.

Open Hours
  • Monday - CLOSED
  • Tuesday - 12 p.m. - 4:30 p.m.
  • Wednesday - 12 p.m. - 4:30 p.m.
  • Thursday - 12 p.m. - 4:30 p.m.
  • Friday - 12 p.m. - 4:30 p.m.
  • Saturday - 12 p.m. - 4:30 p.m.
  • Sunday - 12 p.m. - 4:30 p.m.
  • Surrender Hours
    • Please call at least 24 hours in advance to schedule your surrender appointment (757-221-0150 ext.0). Our surrender hours are from 8:30 a.m. - 11 a.m., by appointment only. Stray animals do not require an appointment, but when possible please call ahead.
    Contact Information
    • Heritage Humane Society
    • 430 Waller Mill Road
    • Williamsburg, VA 23185
    • 757-221-0150
    • [email protected]
    Heritage Humane Heritage Humane
    Our Mission: Heritage Humane Society serves as compassionate stewards of homeless pets that are in transition from stray/surrender to forever homes. We serve to educate the public about humane animal care and treatment, advocate animal welfare, and provide affordable adoption services.
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